Webinar

Beyond Reimbursements: Uniting Patient Payments & Travel Logistics to Drive Trial Performance

Dec 9, 2026 11:00am ET

60 Minutes

What if you could increase patient screening rates by up to 50% while cutting protocol deviations by up to two-thirds? Data shows integrated travel concierge support can deliver these benefits. But running travel and payments in silos will erode these gains through administrative friction and a poor patient experience.

Join Medidata and Fierce for a Virtual Workshop on connecting study milestones to real-world patient movement. Representatives from pharma, clinical sites, and patient advocacy will explore how unifying automated patient payments with high-touch travel concierge services creates a seamless participant experience, lightens site workloads, and protects trial retention across your portfolio.

Come away with strategies for:

Eliminating Financial Friction: Remove upfront travel costs and reimbursement delays that lead to missed visits and participant attrition.
Driving Compliance and Retention: Apply proven operational support strategies to improve protocol adherence, ePRO completion, and patient trust.
Reducing Site Burden: Free up site staff from playing ”banker” and "travel agent" by automating workflows tied directly to study activities.
Scaling Patient Support: Transition from piecemeal site-by-site and study-by-study management to a unified, platform-native approach for payments and travel logistics.

Speakers

Michael Tucker - Moderator

Vice President, Patient Experience

Medidata Solutions

Michael Tucker is the Vice President of Patient Experience at Medidata, where he leads a global team of specialists dedicated to redefining the clinical trial landscape and advising clinical research teams on innovative patient facing solutions. With over 35 years of experience in medical research—spanning nearly a decade in surgical and preclinical research with the U.S. Government and two decades in the commercial technology sector—Michael is a leading architect of decentralized clinical trial (DCT) and digital health strategies.

As a veteran of the United States Navy and an active participant in two clinical trials, Michael provides a rare, "360-degree" perspective that bridges the gap between high-tech solutions and the human element of research. He is a frequent speaker on patient-centric innovation and serves as an influential voice in industry groups like ACRO, EUCROF, DTRA, DIA, and ING. Based in Austin, Texas, Michael also serves his community as an elected public official.

Dave Bjork

Patient Insights Board Member

Medidata

Dave Bjork is a lung cancer survivor, patient advocate and research evangelist with more than 25 years of progressive experience in community-building, nonprofit fundraising, and research advocacy. Dave is host of the Research Evangelist Podcast where he interviews leaders in lung cancer research and care. In addition, he is an advisor to Medidata Solutions where he serves on the Patient Insights Board team to bring the patient voice to the clinical trial experience. Previously Dave spent 8 years leading nonprofit fundraising and advocacy teams.

Dave has made it his life mission to connect patients, biopharma companies, academic institutions, and other key influencers to forge strong partnerships to focus on cancer research and care. A frequent keynote speaker and moderator, he also proudly serves on the Advisory Board of the Cancer Epigenetics Institute at Fox Chase Cancer Center.

Dave earned a BS in Economics and Finance from the Wharton School at the University of Pennsylvania.

Ashley Hopkins

Research Administrator

Troy Internal Medicine Research

Ashley Hopkins is a dedicated clinical research coordinator and project manager with 14 years of experience in the field. Currently, she serves as a research administrator at Troy Internal Medicine Research, where she focuses on enhancing training and education. Her passion for clinical research is driven by a desire to contribute to the advancement of medical knowledge and improve patient outcomes. She is committed to fostering a collaborative environment that empowers both researchers and participants, ensuring that every study is conducted with the utmost care and integrity.

Chelsey Ryan

Director, Clinical Operations and Pharmacovigilance

PROMETRIKA

Chelsey Ryan, Director, Clinical Operations and Pharmacovigilance, oversees site monitoring, patient recruitment, site management and engagement, drug safety monitoring, risk management, and clinical vendor relationships. She has nearly 15 years of diverse experience running clinical trials, including time spent in roles at both the site and industry levels.

With an extensive background leading global projects and global teams, Ms. Ryan has the ability to understand the needs of various levels of stakeholders and translate those needs into unified goals. Ms. Ryan excels at developing fit-for-purpose study operational strategies that emphasize patient safety and data quality, utilizing data analytics to monitor and reduce risk. She forms deep relationships with sponsor teams that enable PROMETRIKA resources to swiftly align to the sponsor’s priorities.

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Date/Time:

Dec 9, 2026 11:00am ET