'Failure to initiate the complaint investigation promptly'

Phrase: "Failure to initiate the complaint investigation promptly"
From: Warning letter 320-11-003, to Claris Lifesciences 

The FDA notes that Claris waited nearly two weeks to begin its investigation into the discovery of a swirling mass in an antibiotic by a distributor. The complete sentence is, "In your response to this letter, include your final investigation, assessment, rational[e] and the corrective actions implemented addressing your failure to initiate the complaint investigation promptly."

The FDA is not asking what happened. It's saying, make sure this never happens again.

Summary

'Failure to initiate the complaint investigation promptly'
Read more on