Humana’s RightSourceRx Ranks Highest in “Cost Competitiveness” Category of J.D. Power and Associates Study

RightSourceRx pharmacy also ranked second overall among mail-order pharmacies

LOUISVILLE, Ky.--(BUSINESS WIRE)-- Humana Inc. (NYSE: HUM) announced today that RightSourceRxSM, the home delivery pharmacy for Humana Pharmacy SolutionsSM, a division of Humana Inc., has received the highest national ranking in the “Cost Competitiveness” category among mail-order pharmacies in the J.D. Power and Associates 2011 National Pharmacy StudySM.

Humana’s RightSourceRx pharmacy also ranks above the industry average in other key factors of the study, including prescription delivery, cost competitiveness and prescription ordering.

“We’re focused on delivering every prescription to our members with perfect service and outstanding value while helping them achieve lifelong well-being,” said William Fleming, vice president, Humana Pharmacy Solutions. “Ranking highest in the cost-competitiveness category demonstrates our commitment to deliver our members’ prescriptions with accuracy and value.”

Humana RightSourceRx customers have 24/7 access to licensed pharmacists who offer an easy, integrated ordering process, and monthly counseling by a nurse specifically trained in the member’s given condition and medication for any issues or concerns about medications.

The 2011 National Pharmacy Study is based on the responses of mail-order pharmacy customers who filled a new prescription or refilled a prescription during the three months prior to the J.D. Power and Associates survey period. Four factors are measured in the mail-order segment of the pharmacy study:

Cost competitiveness

Prescription delivery

Prescription ordering

Customer service

About Humana Pharmacy Solutions

Humana Pharmacy SolutionsSM (HPS), a division of Humana Inc., manages traditional pharmacy benefits with member-focused strategies to yield savings in pharmacy and total health expense. Providing prescription coverage for both individuals and groups, Humana strives to give members access to the medicine they need, while offering guidance on clinically proven, therapeutically equivalent drugs that bring better value to the member and the customer.

RightSourceRx is Humana’s prescription home-delivery service. With operations in Ohio and Arizona, RightSourceRx serves approximately 800,000 Humana Medicare and commercial health plan members in all 50 states, making it one of the nation’s largest pharmacy benefit managers.

About Humana

Humana Inc., headquartered in Louisville, Kentucky, is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being.

By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of customers and consumers across the nation with whom the company has relationships.

More information regarding Humana is available to investors via the Investor Relations page of the company’s website at, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases
  • Replays of most recent earnings release conference calls
  • Calendar of events (including upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
  • Corporate Governance information.

About J.D. Power and Associates

J.D. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measures are based on responses from millions of consumers annually.

For more information on cell phone ratings, car reviews, health insurance and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.


Humana Corporate Communications
Mitch Lubitz, 813-287-6180
[email protected]

KEYWORDS:   United States  North America  Kentucky

INDUSTRY KEYWORDS:   Health  Pharmaceutical  Professional Services  Insurance  General Health