AstraZeneca has made its social-media pitch to the FDA. In response to the agency's call for comments on new rules for online marketing and communications, the drugmaker outlined some ways interactions with customers--and potential customers--might be governed.
The drugmaker's entire submission is online, so for all the details, you'll want to read it. But we'd like to highlight one of the overarching themes: That certain online communications, such as Facebook and Twitter posts, should be judged not one by one, but as a mosaic of individual comments. That, of course, would enable drugmakers to participate in those sorts of social-media sites without having to balance benefits and risks at every 140-character turn. The balance would be more big-picture than piecemeal.
Another theme: The distinctions between the content on websites a drugmaker owns and controls--such as a brand site set up and hosted by the company--versus sites where it provides content for sponsors to use as they see fit. And then there are the social-media sites, which would include real-time company communications. All of which are distinct from independent commentary that a company has no control over. Different rules should apply in different contexts, AZ suggests.
How the FDA might view these suggestions is anybody's guess; the agency is starting from Square One on this social-media-oversight thing. But what do you pharma-marketing types think of AZ's arguments?
- read the AZ submission [1]
- check out the press release [2]
Related Articles:
Google and Facebook and Twitter, oh my! [3]
Social media still uncharted for pharma [4]
Social media pitfall No. 7: Facebook's pharma fakers [5]
Facebook, Twitter, etc., new marketing tools [6]
Links:
[1] http://www.astrazeneca-us.com/_mshost795281/content/media/FDA-2009-N-0441.pdf
[2] http://www.fiercebiotech.com/press-releases/astrazeneca-outlines-principles-product-related-online-communications
[3] http://www.fiercepharma.com/story/google-and-facebook-and-twitter-oh-my/2009-11-12
[4] http://www.fiercepharma.com/story/social-media-still-uncharted-pharma/2009-06-16
[5] http://www.fiercepharma.com/story/social-media-pitfall-no-7-facebooks-pharma-fakers/2009-04-30
[6] http://www.fiercepharma.com/story/twitter-et-al-be-new-drug-marketing-cornerstones/2008-05-28